At Ahils, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Window
You may return or exchange your item within 7 days of receiving your order.
Conditions for Return
- Item must be unused and in its original condition
- Item must be in the original packaging
- Proof of purchase (order confirmation) is required
- Items that are damaged, used, or altered will not be accepted
Non-Returnable Items
- Items that have been used or show signs of wear
How to Return
To initiate a return or exchange, please contact us via WhatsApp at 0334-9277873 (message only, 10:00 AM – 7:00 PM PKT) or email us at hello@ahils.com with your order details.
Once your return request is created, our rider will collect the item directly from your home within 7 days of the request being initiated. You don't need to visit any drop-off point — we'll come to you!
Refunds
Once we receive your returned item and it passes inspection, your refund will be processed within 2–3 working days. The amount will be transferred to your online banking account that you share with us via WhatsApp or email at the time of the return request.
Exchange
If you'd like to exchange an item for a different size or style, please contact us and we'll do our best to accommodate your request, subject to availability.